The tracking of orders can be done with a tracking code that will be sent directly to the customer when the package is picked up by the delivery company. Otherwise, it is always possible for the customer to contact our company by email or telephone to receive a tracking code or to request assistance from one of our representatives. For a tracking problem, it is always possible to call the store at 450-975-8786 or send us an email at email@example.com
If you live in an area with a lot of stolen packages we ask you to write in the note of the purchase "Signature required". This way we will be able to ask the shipping companies to demand a signature as a proof of delivery. If you think your package was stolen and you didn't write "signature required" we will not be able to open a claim with our shipping carriers or/and offer you a refund.
All deliveries will be made within 72 hours of purchase, Monday to Friday. We work in partnership with several different carriers, such as Fedex, UPS, Canada Post, Purolator, to be able to give you the best price. There may be delays if our traffic is increased during busy periods. There may also be delays due to temperature and conditions beyond our control. We do everything in our power to deliver purchases as quickly as possible.
Delivery costs are calculated according to the location, distance and size and weight of the package. We make every effort to reduce these costs and offer customers the best delivery and transport options.
When purchasing equipment that is too heavy or bulky, we will contact the customer after the purchase to confirm a special delivery by our delivery team, or have the item delivered by specialized carriers. This type of delivery may take between 1-3 weeks. If you have not had any contact from us, please contact us at 450-975-8786
All online purchases offer the possibility of a full return and refund (minus shipping and handling) within 7 days of receipt of the purchase. NOTE: For the merchandise to be returned and refunded, it must be in prefect condition and packaged in its original packaging.
Delivery costs associated with the return of an item are the responsibility of the customer. However, if we have not delivered the right item, it will be our responsibility to cover the shipping and handling costs.
The company Fitness Nutrition Equipement reserves the right to decide when certain products are a FINAL SALE. Electronic products, heart monitors, CDs, clothing, mouthguards, etc. are all FINAL SALE.
To be aware of our warranty policy on each of our products, please call 450-975-8786. Each product offers a different manufacturer's warranty, so it is recommended to call us to find out about these detailed warranties.
REFUSED DELIVERY! If an item is visibly damaged upon receipt of the package, please take a picture and make a note with the delivery company. Call us at 450-975-8786.
Payment options are indicated on each product page at the time of purchase. We also offer a financing option only with the purchase of several commercial equipment. For more information, please contact us at 450-975-8786.
With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.
Collection of personal information
We collect the following information: - Name - First name - Mailing address - Postal code - E-mail address - Telephone / fax number - Credit card number - Gender / Sex - Age / Date of birth
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the following section, cookies and/or logs to collect information about you.
Your personal information is collected through forms, namely: - Website Registration Form - Order Form We use the information collected for the following purposes: - Order follow-up - Contact
We collect certain information through log files and cookies in order to provide a customer-specific service.
We are committed to providing you with a right to object and opt out of your personal information. The right of opposition is defined as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection. The right of withdrawal is defined as the possibility given to Internet users to request that their personal information no longer appear, for example, on a mailing list. To be able to exercise these rights, you can: Postal code: 375, Saint-Martin Ouest, Laval h7m1y8 Telephone: 4509758786
We undertake to grant a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them. The exercise of this right will be done: Postal code: 375, Saint-Martin Ouest, Laval h7m1yy8 E-mail: firstname.lastname@example.org Telephone: 4509758786 Website section: www.fitnessnutrition.ca/
The personal information we collect is stored in a secure environment. The people working for us are required to respect the confidentiality of your information. We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no single mechanism provides maximum security, there is always some risk when using the Internet to transmit personal information.